I (including the parent/guardian who has signed this contract) hereby accept an offer made to me by
Study Group Australia Pty Limited, a company incorporated in New South Wales Australia (ACN
070919327) whose registered office is Level 8, 97-99 Bathurst Street, Sydney, NSW 2000, Australia
(Contact: +61 2 8263 1888), trading as Taylors College (and hereinafter referred to as
“the College”) to enroll in the course(s) (hereinafter referred to as “the course”) as indicated in the
Letter of Offer (“the Offer”). I agree that I will abide by the following terms and conditions of enrolment:
The College agrees to refund within 28 days, tuition and accommodation fees paid where the student produces acceptable certified evidence that the application made for a student visa was rejected by a visa-issuing authority.
If a visa application is rejected before the student commences the course:
If a visa application is rejected after the student has commenced the course, the amount of the refund is any unspent pre-paid tuition fees paid by or on behalf of the student. The non-tuition fees will not be refunded.
The College agrees to refund within 28 days of the receipt of written notice of cancellation by the student, all tuition fees paid by or on behalf of the student, less the amounts to be retained as agreed and as detailed below:
In the unlikely event that the College is unable to deliver a course in full, the student will be offered a refund of the unused portion of prepaid tuition fees. The refund will be paid to the student within fourteen days of the day on which the course ceased being provided. Alternatively, the student may be offered enrolment in a suitable alternative course at no extra cost. The student has the right to choose whether they would prefer a refund of the unused portion of prepaid tuition fees, or to accept a place in another course. If the student chooses placement in another course, they will be asked to sign a document to indicate acceptance the placement. If the College is unable to provide a refund or place the student in an alternative course, the Tuition Protection Service (TPS) will assist the student to find a suitable alternative course at no extra cost or, as the last resort, refund any unspent tuition fees.
If the student withdraws from a course before commencing any study, and the College has paid an amount to a representative in relation to their recruitment, the refund will be further reduced by that amount. The representative will be responsible for refunding that amount to the student.
Applications for a refund should be in writing and addressed to the Admissions Centre (if the student is still in their home country) or the Campus Director (if the student is in Australia) according to the contact details listed on the letter of offer.
If the student cancels the accommodation booking less than seven days before arrival the
Accommodation/Homestay Placement Fee (if applicable) plus a cancellation fee equivalent to one
week of accommodation will be charged.
If the student cancels the accommodation after arrival, four weeks prior written notice of
cancellation is required; any accommodation fees paid in excess of the notice period will be
refunded less a 10% cancellation fee.
If the Resident cancels the Occupancy Agreement more than 60 days prior to the commencement date of the Occupancy Period, the Security Deposit will be refunded in full. If the Resident cancels the Occupancy Agreement between 60 and 30 days prior to the commencement date, the Resident will be entitled to a refund of 70% of the Security Deposit. If the Resident cancels the Occupancy Agreement less than 30 days prior the commencement date, the Resident will be entitled to a refund of 50% of the
In all cases of termination prior to expiration of the License Period, an AU$220 Administration Fee will be charged.
For cancellations less than 48 hours before arrival, no refund will apply. If when a student arrives at the airport, the Airport Pick Up service provider cannot be located, the student should contact the emergency telephone number provided. In such circumstances, the College agrees that if the student has advised the emergency contact that they have not been met at the Airport, and alternative arrangements have not been made, then a full refund of this service fee will apply.
All international student visa holders must maintain valid OSHC. The College will arrange cover with an OSHC provider for the duration of the visa. This is payable with the initial tuition payment. Should the student choose an alternative provider, evidence of cover for the entire study period must be provided before a Confirmation of Enrolment will be issued.
If the student has not arrived in Australia, the College will refund the OSHC directly.
If the student has arrived in Australia and is:
OSHC provider will organise the refund. Refunds are processed on a pro-rata monthly basis. Refund forms are available on the OSHC provider's website.
An overseas student may lodge an external appeal or make an external complaint about a decision by contacting the Overseas Students Ombudsman. The Overseas Students Ombudsman offers a free and independent service for overseas students who have a complaint or want to lodge an external appeal about a decision made by their private education or training provider. See the Overseas Students Ombudsman website oso.gov.au or phone 1300 362 072 for more information.
A summary of the internal dispute resolution procedures follows:
Students are expected to abide by the terms and conditions of enrolment and the published rules and code of conduct of the College. Disciplinary procedures will be applied in the event of a breach of these rules. All staff are expected to apply the College’s policy and rules fairly and without favour, but if a student considers that this has not occurred, the student may refer the matter to the Grievance Counsellor. If dissatisfied with the Grievance Counsellor’s decision, the student may appeal to the Case Review Panel which includes the Principal and/or Deputy Principal.
In the event of a student complaint concerning the quality of the service or teaching provided by the college, the student will report the matter to a person in a position of authority within the school. The complaint may either be dealt with by that person, or referred to the Grievance Counsellor where the Complaints and Appeals process will be followed.
Matters relating to the interpretation of the contract, or the payment or refund of moneys, are stated clearly in the contract of enrolment. Any queries relating to tuition fees and other charges payable to the College (or refunds) will initially be dealt with by the College Finance and Administration staff. If the student is dissatisfied with the decision, the matter will be referred to the Campus Principal for determination. If either the action taken or the outcome does not satisfy the student, they may write to the Finance Director, who will in turn convey a decision in writing to the student.
The Deferment Policy is located on the College website: taylorscollege.edu.au/about/rights.aspx for the information of students. Each student must abide by the rules and regulations of the school, as advised on the College website. Failure to do this may result in suspension from the program, cancellation of enrolment and visa.
Payment can be made to Taylors College using a number of payment options via the PayOnline platform. Access to this platform can be found at http://pay.taylorscollege.edu.au using the unique student access code.
Certain payment options will carry a processing fee of 2.5%. Taylors College reserves the right to alter this charge from time to time.
If the student chooses to pay in their local currency, a foreign exchange rate will apply. The applicable exchange rate can be viewed online as at the time and date of the payment.
Bank charges and commission for both the sending and receiving banks should be paid by the sender of funds or they will be applied to the student’s account.
The student (and, where applicable, his or her parent or guardian):
The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding place to study. Australia’s laws promote quality education and consumer protection for overseas students. These laws are known as the ESOS Framework and they include the Education Services for Overseas Students (ESOS) Act 2000 and the National Code. More information about rights under the National Code is available on the websites: taylorscollege.edu.au/about/rights.aspx and internationaleducation.gov.au/regulatoryinformation/pages/regulatoryinformation.aspx. If there are concerns about any of these matters after commencement of studies, the student should contact the Campus Principal.
Please note that information is collected by the College during each student’s Enrolment in order to meet its obligations under the ESOS Framework. This is to ensure students’ compliance with the conditions of their visas and their obligations under Australian immigration laws generally. The authority to collect this information is contained in the ESOS Framework.
Information collected about each student during enrolment can be provided, in certain circumstances, to the Australian Government and designated authorities and, if relevant, the Tuition Protection Service. In other instances information collected during enrolment can be disclosed without the student’s consent where authorised or required.